Return Policy

Because our merchandise is made to order just for you, we are unable to accept returns or exchanges for reasons such as incorrect size, color preference, or change of mind.

That said, we absolutely want you to receive the correct item in perfect condition.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage, defect, or incorrect item

Once we’ve reviewed the issue, we’ll issue a replacement at no additional cost. We do not require you to return damaged or defective items.

Items Not Eligible for Return

• Made-to-order items that are not damaged or defective
• Items ordered in the wrong size or color
• Normal wear and tear
• Items reported outside the 7-day window

If you have questions before placing an order, we encourage you to review product details carefully or contact us—we’re happy to help.

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Shipping Policy

All merch items are made especially for you when you place an order. This means production begins after checkout, which helps reduce overproduction and waste.

Processing & Production Time

• Orders typically take 2–7 business days to be produced before shipping
• Once your item ships, you’ll receive a confirmation email with tracking information

Shipping Times

Shipping times vary based on your location and the shipping method selected at checkout. Please note that delivery times are estimates and may be affected by carrier delays beyond our control.

Shipping Issues

If your package appears lost or delayed, please reach out to us and we’ll do our best to assist with tracking or next steps.

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Questions or Concerns?

If something doesn’t look right with your order, or you have questions about shipping or returns, please contact us:

Email: [email protected]
Phone: 1-888-880-1579

We appreciate your support—and thank you for choosing made-to-order products that help reduce waste.